This policy explains how Riderslead collects and uses personal data when you visit riderslead.co.uk, contact us or place an order. We handle personal data in line with the UK GDPR and the Data Protection Act 2018.
Who is responsible
Riderslead, 19 High Bank, Rochester ME1 2XJ, United Kingdom, is the data controller. Contact contact@riderslead.co.uk with any privacy question or request.
What we collect
Contact and delivery details you give us (name, email, phone, address); order details; messages you send us; and technical data such as IP address and pages viewed. Payment card details are handled by our payment provider — we do not receive or store your full card number.
Why we use it, and our lawful basis
To take and fulfil orders and handle returns (performance of a contract); to answer enquiries (legitimate interests); to meet accounting and consumer-law obligations (legal obligation); and, where you have opted in, to send marketing (consent, which you can withdraw at any time).
Who we share it with
Only those who need it to deliver your order: our payment provider, delivery carriers, and our website and email hosting providers. We do not sell personal data.
How long we keep it
Order and transaction records are kept for six years to meet UK tax and accounting requirements. Enquiries are kept for up to two years. Marketing consents are kept until you withdraw them.
Your rights
You have the right to access your data, to have it corrected or erased, to restrict or object to processing, and to data portability. Email contact@riderslead.co.uk and we will respond within one month. You may also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
We use cookies necessary for the shop to function, such as keeping your basket and session. Any non-essential cookies are used only with your consent.
Business details
Riderslead
19 High Bank, Rochester ME1 2XJ, United Kingdom
Email: contact@riderslead.co.uk
Phone: +44 7848 457079
Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time