This policy sets out your rights when buying from Riderslead and how to exercise them. Nothing here affects your statutory rights.
Your right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days of the day you receive the goods. You do not need to give a reason.
To cancel, tell us clearly before the 14 days are up — email contact@riderslead.co.uk with your order number, or write to us at the address below. You may use the model cancellation form but you do not have to.
Returning the goods
After telling us you wish to cancel, you have a further 14 days to send the goods back. Return postage is free — we provide a prepaid return label, whatever the reason for the return.
Please return items complete, with all accessories, cables, mounts and documentation. You may examine the goods as you would in a shop; if their value is reduced because you handled them more than necessary, we may deduct that reduction from your refund.
Return method
Returns are made by mail. Once we approve your return we email you a free prepaid return label to download and print. Attach it to the parcel and hand it to the carrier — there is nothing to pay, and this applies to every approved return, not only faulty items.
Refunds
We refund within 14 days of receiving the goods back (or of you showing proof that you sent them). Refunds go to the original payment method and include the standard delivery cost you paid. Where you chose a more expensive delivery option, we refund the standard rate.
Refund processing time: once your return is received and checked, refunds are normally processed within 5 to 10 business days, and in every case within the 14 days required by law. Your bank or card issuer may take a little longer to show the credit on your statement.
Faulty or damaged goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If a product is faulty, you may have a right to a repair, replacement or refund. Contact us with your order number and a description of the fault and we will sort it out — return postage on faulty goods is at our cost.
Exchanges
We replace items only if they are defective, damaged, or you received an incorrect product. This is separate from your 14-day right to cancel above, which remains available for any reason.
Manufacturer warranty
Manufacturer warranties are provided by Garmin, Wahoo or Hammerhead on their own terms and are in addition to, not instead of, your statutory rights.
Business details
Riderslead
19 High Bank, Rochester ME1 2XJ, United Kingdom
Email: contact@riderslead.co.uk
Phone: +44 7848 457079
Monday to Friday, 9:00 a.m. to 5:00 p.m. UK time